EXCHANGES AND RETURNS
Return policy
- Online Returns: Returns are valid within 30 calendar days of Order Confirmation, provided the garment is in its original condition and the labeling is intact.
- To initiate a return, please contact us at info@almamorena.mx and include your order number. Our team will guide you through the entire process.
Exchange Policy
- Online Exchanges: Exchanges are valid and free of charge within 30 calendar days after the Order Confirmation, provided the garment is in its original condition and the labeling is intact.
- To initiate an exchange, please contact us at info@almamorena.mx and include your order number. Our team will guide you through the entire process.
In-store exchanges and returns
- You can exchange and return your online orders exclusively at STOP stores that partner with Alma Morena. You must present your Order Confirmation within 30 calendar days of receiving the Order Confirmation, provided the item is in its original condition and the labeling is intact.
Important Considerations
- Exchange or Return Notifications: Once your exchange or return is processed, you will receive a confirmation email. We suggest you also check your spam folder.
- Non-Refundable Shipping Costs: Shipping costs are non-refundable for returns or exchanges.
- Garment Condition: Please ensure the garment is in its original condition before making any exchanges or returns. Garments that have been worn, altered, damaged, or have strong odors (such as cigarettes, alcohol, perfume, or sweat) will not be accepted for exchange or return.
Contact
For any questions or assistance regarding your exchange or return, please do not hesitate to write to us at info@almamorena.mx